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Avaya Call Center R6 Elite Single Upgrade Per Agent (Drop Ship)

PRODUCT CODE :229553

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Status: In stock

$179.13

Product Overview

CC R6 ELITE UPGRADE PER AGENT LIC DROP SHIP

Details

The Call Center Elite call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity. The call center software offers conditional (if/then) call routing, using context-based inputs and versatile selection capabilities. Managers can choose whether inbound calls connect with the least busy agent, the first available agent, or the one with skills that best match the customer’s needs. Virtual call routing allows businesses with multiple call centers to maximize resource utilization across all locations. Call Center Elite can integrate with traditional circuit-switched, H.323, and SIP networks (as well as hybrid environments), allowing businesses to protect existing hardware and software investments.

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Payment

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